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of the company:
FARE, spol. s r.o.,
registered office: Masarykova 254, Luhačovice, Postal Code: 763 26
Company ID: 46343784
VAT ID: CZ46343784
registered in the Commercial Register maintained by the Regional Court in Brno under file no. C 5339
Phone: +420 737 259 289
E-mail: eshop@fare.cz
Address for delivery of shipments and complaints: Brumovská 1031, 766 01 Valašské Klobouky
These general terms and conditions (hereinafter referred to as the “Terms and Conditions”) regulate the rights and obligations between the seller and the buyer arising in connection with or based on a purchase contract concluded through the seller’s online store operated at the internet address www.fare.cz (hereinafter referred to as the “E-shop”).
All contractual relationships between the seller and the buyer are governed by the legal system of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), and Act No. 634/1992 Coll., on Consumer Protection, as amended.
For the purposes of these Terms and Conditions, the buyer shall mean:
a) a consumer, being any natural person who concludes a contract with the seller or otherwise acts with the seller outside the scope of their business activity or independent profession (hereinafter referred to as the “Consumer”), or
b) a person other than a consumer, in particular a person acting within the scope of their business activity or independent profession.
The persons listed under points a) and b) are hereinafter collectively referred to as the “Buyer”.
By submitting the order, the Buyer confirms that before concluding the purchase contract they have read these Terms and Conditions, including the document Payment and Delivery Terms which forms an integral part hereof, that they understand them and expressly agree to them in the wording valid and effective at the moment the order is sent.
Provisions deviating from these Terms and Conditions may be agreed in the purchase contract. Deviating provisions in the purchase contract shall prevail over the provisions of these Terms and Conditions.
The contractual relationship between the seller and the buyer is governed by the applicable legal regulations of the Czech Republic and is established by a purchase contract, an integral part of which are these Terms and Conditions.
The conclusion of a purchase contract without agreement on all its essential elements within the meaning of Section 1726 of Act No. 89/2012 Coll., Civil Code, is excluded.
The presentation of goods on the pages of the E-shop is of an informative nature and does not constitute an offer to conclude a purchase contract within the meaning of Section 1732 of the Civil Code. The buyer’s order submitted via the E-shop constitutes the proposal to conclude a purchase contract. The purchase contract is concluded at the moment the buyer receives confirmation of receipt of the order sent by the seller to the electronic address provided by the buyer in the order.
Before submitting the order, the buyer is allowed to check and change the data entered in the order. The buyer is obliged to check the correctness of all data entered in the order. The order is sent to the seller by clicking the button “ORDER AND COMPLETE PURCHASE”.
The designation of goods and information about their main characteristics are provided for individual products directly in the E-shop.
The prices of goods are listed for individual products including value added tax and all related statutory charges. The price of goods does not include delivery costs or possible fees associated with the selected payment method; these costs are displayed to the buyer in the shopping cart before the order is submitted.
The purchase price is agreed at the moment the purchase contract is concluded and corresponds to the price of goods listed in the E-shop at the time the order is submitted by the buyer. The seller is entitled to change the prices of goods unilaterally; however, such changes shall not affect purchase contracts already concluded.
The method of payment of the purchase price is agreed in the purchase contract based on the buyer’s choice made in the order. A current overview of available payment methods, their conditions and any related fees is provided in the document Payment and Delivery Terms available in the E-shop.
The method of delivery of goods is agreed in the purchase contract based on the buyer’s choice made in the order. An overview of available delivery methods, their conditions, prices and estimated delivery times is provided in the document Payment and Delivery Terms available in the E-shop.
Ownership of the goods and the risk of damage to the goods pass to the buyer at the moment the buyer takes over the goods.
The seller guarantees to the buyer that the goods are free from defects upon receipt and correspond to the agreed description, type, quantity, quality and design stated in the purchase contract and on the E-shop pages.
The buyer’s rights arising from defective performance are governed mainly by Act No. 89/2012 Coll., Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.
The seller guarantees that the goods:
correspond to the agreed description, type, quantity and quality,
are suitable for the purpose for which goods of this kind are normally used, provided they are used in accordance with the purpose and instructions declared by the seller,
are supplied with accessories, packaging and instructions for use which the buyer may reasonably expect,
correspond in quality or design to a sample or model if such was provided before the contract was concluded.
If a defect appears within one year of receipt of the goods, it shall be presumed that the goods were defective already upon receipt, unless the nature of the item or defect excludes this. This period does not run during the time when the buyer cannot use the goods due to a legitimately claimed defect.
The buyer shall not have rights arising from defective performance if the defect occurred as a result of:
use of the goods in a manner that is unusual or inconsistent with their intended purpose,
improper use of the goods,
failure to follow instructions for use, maintenance or care specified in the instructions, packaging or E-shop,
mechanical damage to the goods,
normal wear and tear corresponding to the nature, purpose and duration of use of the goods.
The buyer is entitled to claim a defect that appears within two years of receipt of the goods.
If the goods have a defect, the buyer has the right to have it removed. The buyer may request repair of the goods or delivery of new goods without defects unless the chosen method is impossible or disproportionately costly.
The buyer may request a reasonable discount from the purchase price or withdraw from the purchase contract only if:
the seller refuses to remove the defect or fails to remove it within a reasonable period,
the same or a similar defect occurs repeatedly after previous repair,
the defect represents a substantial breach of contract, or
it is evident that the defect will not be removed without significant difficulties for the buyer.
Withdrawal from the contract is not possible in the case of an insignificant defect.
The buyer may submit a complaint to the seller from whom the goods were purchased, particularly via the customer account, using the contact details provided on the E-shop, or in writing. The seller is obliged to accept the complaint and provide the buyer with cooperation necessary for its settlement. Detailed information about the complaint procedure is provided in the document Complaints / Returns available in the E-shop.
When submitting a complaint, the seller shall issue the buyer a written confirmation of receipt stating the date of submission, its content, the requested method of resolution and the buyer’s contact details.
The complaint, including removal of the defect, will be settled without undue delay, no later than 30 days from the date it is submitted unless the seller and buyer agree on a longer period.
The seller shall issue the buyer confirmation of the method and date of settlement of the complaint, or written justification if the complaint is rejected.
The provisions of this article apply exclusively to the buyer who is a consumer.
The consumer has the right to withdraw from the purchase contract without giving any reason within 14 days.
The withdrawal period begins on the day the goods are received, or the day the last item of goods is received if several items were ordered within one order and delivered separately.
If the consumer withdraws from the purchase contract, they must send or hand over the goods to the seller without undue delay, no later than 14 days from withdrawal. The consumer bears the cost of returning the goods unless stated otherwise.
If the consumer withdraws from the purchase contract, the seller shall return all payments received from the consumer within 14 days from withdrawal, including delivery costs corresponding to the cheapest delivery method offered.
The seller is not obliged to refund the payment before receiving the returned goods or before the consumer proves that the goods were sent back.
The consumer is liable only for any decrease in value of the goods resulting from handling them in a way other than necessary to establish their nature, characteristics and functionality.
The right of withdrawal does not apply to cases listed in Section 1837 of the Civil Code.
The buyer agrees to the use of distance communication means when concluding the purchase contract. Costs incurred by the buyer in connection with the use of such means (internet connection, telephone calls etc.) are borne by the buyer and do not differ from standard rates.
Purchase contracts are archived by the seller in electronic form for the period required by applicable legal regulations. Access to archived contracts is limited to the seller or authorized persons only.
The processing of personal data is governed by a separate document Privacy Policy available in the E-shop.
The seller is FARE, spol. s r.o., whose identification and contact details are listed at the beginning of these Terms and Conditions.
For communication with consumers, including handling inquiries and complaints, the following contact details may be used:
Phone: +420 737 259 289
E-mail: eshop@fare.cz
Address for delivery of shipments and complaints: Brumovská 1031, 766 01 Valašské Klobouky
Out-of-court settlement of consumer disputes arising from the purchase contract is handled by the Czech Trade Inspection Authority, Štěpánská 44, 110 00 Prague 1, Czech Republic, e-mail: adr@coi.cz, website: www.adr.coi.cz.
The online dispute resolution platform of the European Commission is available at: https://ec.europa.eu/consumers/odr.
The seller is authorized to sell goods based on a trade license. Supervision over compliance with consumer protection regulations is carried out by the Czech Trade Inspection Authority.
The purchase contract is concluded in the Czech language. An English version is provided for informational purposes only.
The rights and obligations of the contracting parties are governed by the laws of the Czech Republic. Any disputes shall be resolved by the competent courts of the Czech Republic. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
The seller is entitled to amend these Terms and Conditions unilaterally. However, the wording effective at the time the order is submitted shall always apply to the specific purchase contract.
These Terms and Conditions come into force on 1 February 2026.
An example withdrawal form forms an annex to these Terms and Conditions.
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