Terms and Conditions

GENERAL TERMS AND CONDITIONS

companies:

FARE, Ltd.,

with registered office: Masarykova 254, Luhačovice, ZIP code: 763 26

ID: 46343784

VAT number: CZ46343784

registered in the Commercial Register kept by the Regional Court in Brno under file number C 5339

phone number: +420 737 259 289

email delivery address: eshop@fare.cz

Address for delivery of parcels and complaints: Brumovská Street 1031, Valašské Klobouky Postal code: 766 01

GENERAL PROVISIONS

These general terms and conditions (hereinafter referred to as the "Terms and Conditions") govern the rights and obligations between the seller and the buyer arising in connection with or based on the purchase contract concluded through the seller's online store operated at the website www.fare.cz (hereinafter referred to as the "e-shop").

All contractual relationships between the seller and the buyer are governed by the legal order of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), and Act No. 634/1992 Coll., on Consumer Protection, as amended.

For the purposes of these terms and conditions, the buyer is understood to be:

a) a consumer, which is any person who, outside the scope of their business activity or outside the scope of the independent exercise of their profession, concludes a contract with the seller or otherwise deals with him (hereinafter referred to as the "consumer"), or

b) a person other than a consumer, in particular a person acting in the course of his business activity or in the independent exercise of his profession.

The persons referred to in letters a) and b) are hereinafter collectively referred to as the "buyer".

By sending the order, the buyer confirms that, before concluding the purchase contract, he has read these terms and conditions, of which the Payment and Delivery Terms document is an integral part , that he has understood them and that he expressly agrees with them, in the wording valid and effective at the time of sending the order.

Any provisions deviating from these terms and conditions may be agreed in the purchase contract. Deviating provisions specified in the purchase contract take precedence over the provisions of these terms and conditions.

ORDER AND CONCLUSION OF THE PURCHASE CONTRACT

The contractual relationship between the seller and the buyer is governed by the relevant legal regulations of the Czech Republic and is established by a purchase contract, of which these terms and conditions are an integral part.

Concluding a purchase contract without agreeing on all its requirements within the meaning of Section 1726 of Act No. 89/2012 Coll., the Civil Code, is excluded.

The presentation of goods on the e-shop website is for informational purposes only and does not constitute a proposal to conclude a purchase contract within the meaning of Section 1732 of the Civil Code. A proposal to conclude a purchase contract is an order sent by the buyer via the e-shop. The purchase contract is concluded upon delivery of the confirmation of receipt of the order to the buyer, which the seller sends to the electronic address specified by the buyer in the order.

Before sending the order, the buyer is allowed to check and change the data entered in the order. The buyer is obliged to check the accuracy of all data specified in the order. The order is sent to the seller by clicking on the "ORDER AND COMPLETE PURCHASE" button.

By concluding a purchase contract, the seller is obliged to deliver the ordered goods to the buyer and enable him to acquire ownership of the goods, while the buyer is obliged to take over the goods and pay the agreed purchase price to the seller.

The seller is entitled to withdraw from the concluded purchase contract before delivery of the goods, especially if

a) is objectively unable to deliver the goods within a reasonable period of time due to reasons attributable to third parties,

b) the goods are damaged before they are shipped,

c) the goods have ceased to be produced or supplied,

d) there is a significant change in the supplier's price of the goods, or

e) it becomes apparent that the buyer has materially breached his contractual obligations towards the seller in the past.

The Seller further points out that the purchase contract will not be concluded in the event of obvious errors in the information about the goods or the price stated in the e-shop, or if there are justified doubts about the real identity of the buyer. If the buyer has already paid the purchase price, the funds paid will be returned to him without undue delay.

Gifts provided to the buyer free of charge do not give rise to rights arising from defective performance. Such performance is provided on the basis of a gift contract in accordance with the relevant provisions of the Civil Code. In the event of the consumer withdrawing from the purchase contract within 14 days in accordance with Section 1829, paragraph 1 of the Civil Code, the consumer is obliged to return the gifts provided together with the purchased goods.

By registering in the e-shop, the buyer can use a customer account through which goods can be ordered. Access to the customer account is secured by login details, which the buyer is obliged to protect. The buyer is not entitled to allow third parties to use the customer account. The seller is not responsible for the misuse of the customer account by third parties.

GOODS, PRICE OF GOODS AND PAYMENT TERMS

The product description and information about its main features are listed for individual products directly in the e-shop.

The prices of goods for individual products are listed including value added tax and all related statutory fees. The price of goods does not include shipping costs or any fees related to the selected payment method; these costs are displayed to the buyer in the shopping cart before sending the order.

The purchase price is agreed upon at the time of conclusion of the purchase contract and corresponds to the price of the goods listed in the e-shop at the time the order is sent by the buyer. The seller is entitled to unilaterally change the prices of the goods, and this change does not affect already concluded purchase contracts.

The method of payment of the purchase price is agreed in the purchase contract based on the buyer's choice made in the order. A current overview of the offered payment methods, their conditions and any fees are listed in the Payment and Delivery Conditions document , available on the e-shop.

DELIVERY TERMS

The method of delivery of the goods is agreed in the purchase contract based on the buyer's choice made in the order. An overview of the offered methods of transport, their conditions, prices and expected delivery times are provided in the document Payment and Delivery Terms , available on the e-shop.

ACQUISITION OF TITLE AND TRANSFER OF RISK OF DAMAGE

The ownership of the goods, as well as the risk of damage to the goods, passes to the buyer upon receipt of the goods.

RIGHTS FROM DEFECTIVE PERFORMANCE AND COMPLAINTS

The seller is responsible to the buyer that the goods are free from defects upon receipt and that they correspond to the agreed description, type, quantity, quality and design specified in the purchase contract and on the e-shop website.
The buyer's rights from defective performance are governed in particular by Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.
The seller is responsible to the buyer that the goods:

● corresponds to the agreed description, type, quantity and quality,

● is suitable for the purpose for which goods of this type are usually used, if used in accordance with the purpose and instructions for use declared by the seller,

● is supplied with accessories, packaging and instructions for use that the buyer can reasonably expect,

● corresponds in quality or execution to the sample or template, if they were provided before the conclusion of the contract.

If a defect becomes apparent within one year of receipt of the goods, it is assumed that the goods were defective upon receipt, unless the nature of the item or defect precludes this. This period does not run for the period during which the buyer was unable to use the goods due to a legitimately alleged defect.
The buyer has no rights from defective performance if the defect arose as a result of:

● using the goods in a manner that is not usual or that does not correspond to their intended purpose,

● improper use of goods,

● failure to comply with the instructions for use, maintenance or care of the goods specified in the instructions, on the packaging or in the e-shop,

● mechanical damage to goods,

● normal wear and tear appropriate to the nature, purpose and period of use of the goods.

The buyer is entitled to report a defect that appears on the goods within two years of receipt of the goods.
If the goods have a defect, the buyer has the right to have it removed. The buyer may, at his option, request repair of the goods or delivery of new goods without defects, unless the chosen method of removing the defect is impossible or disproportionately expensive.

The buyer may request a reasonable discount on the purchase price or withdraw from the purchase contract only if:

● the seller refused to remove the defect or did not remove it within a reasonable time,

● the same or similar defect appears repeatedly even after its previous removal,

● the defect is a fundamental breach of contract, or

● it is obvious that the defect will not be removed without considerable difficulty for the buyer.

Withdrawal from the contract is not possible in the event of a minor defect.

The buyer can file a complaint with the seller from whom the goods were purchased, in particular through the customer account, using the contact details provided in the e-shop or in writing. The seller is obliged to accept the complaint and provide the buyer with cooperation in handling it. More detailed information on the complaint procedure is provided in the Complaint / Return of Goods document, available in the e-shop.
When making a complaint, the seller will issue the buyer a written confirmation of its receipt, stating the date of making the complaint, its content, the requested method of handling it and the buyer's contact details.
The complaint, including the removal of the defect, will be handled without undue delay, no later than 30 days from the date of its submission, unless the seller and the buyer agree on a longer period.
The seller will issue the buyer a confirmation of the method and date of handling the complaint, or a written justification for its rejection.

THE CONSUMER'S RIGHT TO WITHDRAW FROM THE PURCHASE CONTRACT

The provisions of this article apply exclusively to the buyer who is a consumer.

The consumer has the right to withdraw from the purchase contract without giving a reason within 14 days .

The period for withdrawal from the purchase contract runs from the date of receipt of the goods, or from the date of receipt of the last piece of goods, if the consumer orders multiple pieces of goods within one order that are delivered separately. The period is maintained if the consumer sends the seller a notice of withdrawal from the purchase contract during the period.

The consumer may notify the seller of withdrawal from the purchase contract in any unambiguous manner . To facilitate and accelerate the process of returning the goods, the seller provides the consumer with the opportunity to submit a notice of withdrawal via the customer account in the e-shop, or use the form for withdrawing from the purchase contract. Detailed information on the procedure for withdrawing from the purchase contract, including the available methods of exercising it, is provided in the document Complaints / Return of Goods , available in the e-shop.

If the consumer withdraws from the purchase contract, he is obliged to send or hand over the goods he has received to the seller without undue delay, no later than 14 days from the withdrawal . The deadline is met if the consumer sends the goods before its expiry. The costs associated with returning the goods are borne by the consumer , unless expressly stated otherwise.

If the consumer withdraws from the purchase contract, the seller shall return to the consumer without undue delay, no later than 14 days from the withdrawal , all funds received from him under the purchase contract, including the costs of delivery of the goods. The funds will be returned non-cash to the bank account provided by the consumer, unless the seller and the consumer agree otherwise. By choosing this method of return, the consumer confirms his consent to the return of funds in this way. If the consumer has chosen a method of delivery other than the cheapest, the seller shall return the costs corresponding to the cheapest delivery method offered.

The seller is not obliged to return the funds received before receiving the returned goods or before the consumer proves that he has sent the goods back, whichever comes first.

The consumer is only liable for any diminished value of the goods resulting from handling them other than what is necessary to establish the nature, properties and functionality of the goods.

The consumer's right to withdraw from the purchase contract does not apply to the cases specified in Section 1837 of Act No. 89/2012 Coll., the Civil Code.

COSTS OF USING DISTANCE COMMUNICATION MEANS

The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (in particular the costs of Internet connection or telephone calls) are borne by the Buyer himself. These costs do not differ from the basic rates according to the terms and conditions of the provider of these services and the Seller does not charge any additional fees.

PROTECTION OF PERSONAL DATA AND ARCHIVING OF THE PURCHASE CONTRACT

Purchase contracts are archived by the seller in electronic form for the period specified by the relevant legal regulations. Access to archived purchase contracts is exclusively available to the seller or persons authorized by him, and only for the purpose of fulfilling legal obligations.

The processing of buyers' personal data is governed by a separate document, the Personal Data Processing Policy , available in the e-shop.

SELLER CONTACT DETAILS

The seller is FARE, spol. s ro, whose identification and contact details are listed in the header of these terms and conditions.

For communication with consumers, including handling inquiries and complaints, the following contact details can be used in particular:

● phone number: +420 737 259 289

● e-mail: eshop@fare.cz

● Address for delivery of parcels and complaints: Brumovská 1031, 766 01 Valašské Klobouky

CONSUMER DISPUTE RESOLUTION (ADR)

The Czech Trade Inspection Authority, Central Inspectorate – ADR Department, with its registered office at Štěpánská 44, 110 00 Prague 1, e-mail: adr@coi.cz, website: www.adr.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract.

The online dispute resolution platform pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council is available at: https://ec.europa.eu/consumers/odr.

The seller is authorized to sell goods on the basis of a trade license. Supervision of compliance with obligations under the Consumer Protection Act is carried out by the Czech Trade Inspection.

FINAL PROVISIONS

The purchase contract is concluded in the Czech language.

The rights and obligations of the contracting parties are governed by the laws of the Czech Republic. Any disputes will be resolved by the competent courts of the Czech Republic. The UN Convention on Contracts for the International Sale of Goods does not apply.

The Seller is entitled to unilaterally change these terms and conditions. However, for a specific purchase contract, the wording of the terms and conditions valid and effective on the date of sending the order by the Buyer is always decisive.

These terms and conditions come into effect on 1 February 2026.

A sample form for withdrawal from the purchase contract is attached to these terms and conditions.

Complaint form - WORD
Complaint form - PDF
Form for withdrawal - WORD
Form for withdrawal - PDF