COMPLAINTS / RETURNS

DELIVERY ADDRESS

FARE, spol. s r.o.
Complaints Department
Brumovská 1031
766 01 Valašské Klobouky
Czech Republic

Please send the parcel using the cheapest possible shipping method.

If you have any questions, please contact our customer support by e-mail: eshop@fare.cz

Phone contact for the carrier: +420 737 259 289

GOODS COMPLAINT

The seller is responsible for the quality of the goods and provides a warranty period of 24 months, provided that the conditions specified in the Instructions for Maintenance and Care of Footwear, which are always enclosed with the purchased footwear, are observed.

When making a complaint, it is necessary to describe the defect for which the goods are being claimed, state the date of purchase, the requested method of settlement of the complaint, and provide consumer details (return address, bank account number, e-mail address and telephone number for possible communication). A copy of the invoice must be enclosed with the claimed goods.

The complaint will be assessed and settled as soon as possible after receipt of the claimed goods, but no later than within 30 days. The seller will inform the consumer about the result of the complaint and the method of its settlement in the complaint form sent together with the repaired goods. If the repair is not possible and the complaint is recognized as justified, the purchase price will be refunded to the consumer’s bank account.

To make a complaint, please use the sample form (download available at the bottom of the page).

If you do not have the option to print the form, we also accept a legible handwritten version.

GOODS EXCHANGE

We do not provide direct exchange of goods. If you wish to exchange the goods, please return them to us within 14 days in accordance with the conditions for returning goods and place a new order from the currently available assortment in the e-shop.

RETURN OF GOODS (WITHDRAWAL FROM THE PURCHASE CONTRACT)

The seller provides a period of 14 days for the return of unused goods without giving any reason. The return of goods will be processed as soon as possible after receipt of the returned goods by the seller, and the purchase price will be refunded to the consumer’s specified bank account.

When returning goods, it is necessary to state the model number of the goods you wish to return and provide consumer details (bank account number, e-mail address and telephone number for possible communication). A copy of the invoice must be enclosed with the returned goods.

The product must be returned without signs of use, undamaged and in its original undamaged packaging. The seller is entitled to unilaterally set off the right to compensation for damage caused to the goods against the buyer’s right to a refund of the purchase price.

The buyer bears the shipping costs for returning the goods.

To return goods (withdrawal from the purchase contract), please use the sample form (download available at the bottom of the page).

If you do not have the option to print the form, we also accept a legible handwritten version.